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DayCare |
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DayCare is Days webbased online tool for all your service and support requests.
© Day Software AG, Switzerland, http://daycare.day.com.
The following information is related to Day's ticketing tool, DayCare:
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Forgot your DayCare login account? |
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Please send a mail to daycare@day.com with all account information identifying yourself (name, email, phone number, company name, address, contract details) and ask for a new account.
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Requesting a DayCare login? |
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A DayCare login account will be granted to all Day customers and partners.
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DayCare - A Short Feature Overview |
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V1.0 is fully Communiqué based. Ticketing action steps are processed through forms. They are controlled by tailor made program features and custom designed Communiqué workflows. A multiple set of create/update and workflow pages can be used in a customized client environment.
The site and user structure reflects all possible contractual relationships between Day (vendor), and partners (implementation) and customers (direct and indirect via partner implementations).
Incidents are processed by an incident-pool (instead of direct personal assignment). Special filter features are provided to equip "Requesters", "Agents", and "Supervisors" with personalized, role based views, and fallback strategies, in case an incident is not handled properly. Quality assurance reports will be available after the next implementation step.
All current support issues and the associated processes (product support, prepaid support, billable support), as well as individual SLA types (maintenance, application, premium application, extended standby and partner support) are regarded and reflected in the ticketing tool. |
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