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Self Support |
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The following information is related to DayCare Self Support.
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Knowledge Base |
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Day's Knowledge Base is the consolidation of your publicly made available tickets! :-)
Your public tickets or public ticket updates, together with the expertise of Day's support agents, build the content of Day's knowledge base. Therefore the KB will grow with the amount of public tickets! ...
Depending on your client status and therefore your DayCare access rights, you are able to view CRX tickets, additionally create your own CRX and/or Communique tickets, and post updates either publicly or privately.
Without a DayCare login
Days CRX product knowledge base is open to anybody. You don't need a login accesing this section of DayCare.
With a DayCare login
Licensed customers or partners will receive a login. With this login you will be additionally allowed to open your own incidents (create a ticket), or to enter your own comments to publicly available incidents (update a public ticket). Voting for tickets, which affects product development prioritization, is only possible for registered users.
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Product Downloads |
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Day's software products and how to buy them is described on our official website, www.day.com/buy.
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Product Documentation, and Day's Wiki Section |
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Product Documentation can be found at: http://docs.day.com
Wiki for CQ and CRX can be found at: http://docs.day.com
Product documentation is accessible via a login account only. This account is granted to you when you become a Day client and is the same account which allows you to access the "private section" of DayCare. The same login account also grants you access to the Wiki.
Please see "contact us" for more details.
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Day Extranets |
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Extranet for CRX is at: http://crxnet.day.com
PartnerNet with Communiqué download is at: http://partnernet.day.com
CustomerNet with Communiqué download is at: http://customernet.day.com
Access to these extranets is available via a login account. This account is granted to you when you become a Day client buy purchasing a Communiqué or CRX Enterprise license .
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